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Please read through our frequently asked questions, if you still have questions, please fill in the form below.

Frequently Asked Questions

Some of the commonly asked questions asked by users. No help? Just fill out the short form below and we will get back to you as soon as possible.

Q. I have placed my order, when will I receive it?
All orders are despatched within 7 days via Royal Mail; once despatched, your items should be with you within 2-3 working days. You will receive an e-mail confirmation when your order has been despatched.

This website is for Guest Wi-Fi merchandising only. For any account queries you will need to contact BT directly at

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